Get in Touch With Us

Got a question about something you read on calculationworld.com, spotted an error in a bonus figure, or want to flag a concern about a casino we cover? This page explains how to get in touch and what you can expect once you do.

How to Reach Our Team

Email is the best way to contact us. We read every message that comes in and try to respond within a couple of working days. You can write to us at [email protected].

If you can, tell us upfront what your message is about — a bonus term that looks unclear, a licensing question, or feedback on a review. It helps us route your enquiry to the right person and get back to you faster instead of going back and forth on the basics.

What We Can Help With

We cover a wide range of topics related to online casinos available to US players, so the reasons people write in vary quite a bit. Common ones include:

• Bonus and offer questions — asking how a welcome offer like a matched deposit or free spins package actually works, or what the wagering requirements mean in practice.
• Corrections — flagging that a rating, offer detail, or piece of information about a casino such as Raging Bull, Ignition or any other option we list has changed or looks out of date.
• Licensing and eligibility queries — asking which states or jurisdictions a casino accepts players from, or general questions about age and residency requirements.
• Payment and withdrawal questions — queries about how deposits, withdrawal times, or verification steps generally work at the sites we review.
• Content suggestions — requests for us to cover a topic, such as a comparison guide or a page like our Best Non GamStop Casinos roundup.
• Responsible gambling concerns — if you or someone you know is struggling with their gambling, let us know in your message and we will point you towards appropriate support resources.

What Happens After You Send a Message

Every email is read by a member of our editorial team — we do not rely on automated replies as a substitute for an actual answer. Our usual response window is a couple of working days, though it can run longer if we are dealing with a higher volume of messages or need to verify something with a casino operator before we reply.

If your message points out an inaccuracy — a bonus amount that has changed, a licence detail that needs updating, or a rating that no longer reflects our current review — we will look into it and update the page where appropriate. Accuracy matters more to us than speed, so a correction may take a little longer than a general query.

Before You Write In About a Specific Offer

Bonus terms change often, and casinos can adjust wagering requirements, expiry dates, maximum withdrawal caps, or eligible games at any time. Before contacting us about an offer that "doesn't match" what you see on a casino's own site, it is worth checking the operator's current terms and conditions directly — they take precedence over any summary on a comparison page. If you still think something on our site needs correcting after that, we want to hear about it.

A Note on What This Page Is Not

This page is for contacting Online Casinos about our content, and it is not a channel for resolving disputes with a casino operator, requesting a withdrawal, or verifying your account with a specific site. Those matters need to go through the casino's own customer support team, since only they can access your account details. If you are unsure how to reach a particular operator's support desk, most licensed casinos list live chat, email, or phone contact options directly on their site.

Looking for Support With Gambling Itself?

If gambling has stopped being enjoyable, or is affecting your finances, relationships or wellbeing, please mention this clearly in your message. We are not a support service ourselves, but we can direct you towards responsible gambling resources, and most licensed US casinos offer their own self-exclusion programs, deposit limits, and time-out tools that are worth exploring directly through your account settings.

We appreciate you taking the time to read this far, and we look forward to hearing what's on your mind — whether it's a quick correction, a question about how something works, or feedback that helps us do this better.